How we work
Japanese Tiles are stunning in their variety, quality and history and we know that a picture of a beautifully tiled bathroom may have led you to our website but now you are here, things just got a little more complicated!
Let me try to help...
P.S. if you want to read this later, you will find the link in the menu's at the bottom and in the About section at the top.
Who is Mittsu?
We are a privately owned company that specialises in Japanese Tiles. Read more here.
We only sell tiles made in Japan to avoid any confusion about quality. Even then, we only select the best Japan offers.
How do I select a Tile?
You can search by name on the website, browse the collections or find some inspiration on our Instagram account.
Box sizes
Our box sizes are complicated. We source tiles from many factories, which all have their own way of working, so our box sizes range from 0.3m2 of tiles to 2m2. This makes the pricing a little difficult to follow but we have tried our best to keep this as transparent as possible. On each tile page, you will see 2 prices, one per square metre for comparison and the other per box (we only sell full boxes). You can use this to compare the relative costs of the other tiles in our range. For instance, Koyohen Border, cost more per box than Ka-Bu, but has 1.8m2 per box vs Ka-Bu at 1m2, so costs less per m2.
Stock
We have about 20 variations of tiles in our warehouse in Dubai, ready for immediate shipping. We try to keep more of the most popular tiles but predicting what our customers will need is not easy, so sometimes we run out.
Pre Orders
These are tiles that are stocked in Japan. When you place your order, we will create a dedicated sea shipment directly to you. This will take around 8 weeks depending on the stock level in Japan.
Samples
While we do our best with pictures, the colours that you see may vary from the actual tile. We would recommend that you order samples to make sure you are getting what you expect. We have a collection of samples here or you can search with the tile name and select the sample product.
We have around 280 variations of samples ready to be shipped out to you, with this choice growing every month.
We charge for samples for 2 reasons, the first is that they are a finite resource and we do not want to encourage waste, charging a small amount reduces this waste. The second is that stocking and processing the samples is very costly for us and what we charge for the samples contributes to this cost. When ordering tiles for your project, we will refund the cost of up to 5 samples, upon request.
Our Customers
We supply tiles to everyone, from the private person, needing 1 box for a small kitchen backsplash, to multi-national Architectural firms designing hotels. If you are in the business of construction or specifying tiles, please email us on sales@mittsugroup.com
We ship all over UAE and GCC as standard but can help clients in other locations. For contractual reasons, we cannot ship to a few locations, North America being the one most requested, sorry.
Personal Service
At all stages, we offer a personal service and when you get in contact with us, it will be our Director, Ian, whom you will speak with. As the business grows, tasks are being carried out by other people, but customer enquiries are only handled by him.
Thanks for reading and if you still have a question, please get in touch.